This week Knowing Your Business explore many different layers of customer service. The show was filled with many useful business tips too. Don’t miss them via the podcasts.
Knowing Your Business interview Ellen Watts, Stuart Allen, and Tim Elliott
You can click the highlighted text and listen to the Knowing Your Business Show live on Radio Horton every Thursday at 10am until 12pm.
Allow me to introduce this weeks Knowing Your Business show guests, with their websites and social media links.
Ellen Watts – Professional Speaker, Writer, Business Soft-Skills Trainer, High-Growth Business Coach
MD of ElleRich Training Ltd.
Ellen started her career 30+ years ago in retail & management training and later, in sales and sales management. In 1996, Ellen formed ElleRich Training Ltd, specialising in customer service & sales training, plus all the communication & management skills needed to support them.
Ellen has written & trained various courses including customer care, presentation skills, sales techniques, telemarketing, call centre and team building skills to various companies in the Wiltshire & Gloucestershire area, including contracts for ARVAL PHH, Book Club Associates, British Gas, Npower & Gloucestershire Enterprise Ltd.
10 years ago Ellen added seminar work to her portfolio, and has spoken regularly for Business Link at their 10 Golden Tips events, and have been a keynote speaker for several organisations’ events including NatWest Bank, SPATA, The Fire Service College & The Association of Cats & Dogs Homes.
Specialties: Customer Service, Sales, Managing Conflict, Building Confidence, Stress Managment, Team Building, Motivation, Goal Setting, Recruitment and Selection Interviewing, Presentation Skills, Train the Trainer, Business Letter Writing, Communication Skills & Managing Meetings.
Ellen is also the author of ‘Cosmic Ordering Made Easier – How to have more of what you want, more often’ – Published in Feb 2013 by Wilson King (Oxford). Author signed copies of the book are available from www.ellen-unlimited.com
Hear the FULL interview with Ellen Watts. You can really feel the energy. .
Ellen Watts - Professional Speaker, Writer, Business Soft-Skills Trainer, High-Growth Business Coach
Want to contact or connect with Ellen or Ellerich Training? Click the links below…
Stuart Allen – Sales Performance Consultant & Trainer, Writer & Conference Speaker
Stuart Allen FCMI FInstSMM.
His personal philosophy for sales training is not modern, in fact it dates back to Confucius around 450 BC. He summed up how people learn with the words “Tell me, and I will forget. Show me, and I may remember. Involve me, and I will understand.” Lots of sales training courses are just about ‘tell’, a few involve ‘show’ but very few truly ‘involve’ the learner. If you want to see positive, business driven ‘behavioural change’ in your teams then call Stuart at The Sales Performance Company on 07557 919039 to discuss. He would be delighted to help.
Specialties: Results driven sales transformation programmes. Having spent over 30 years in front line sales roles (business development and single key accounts) He is a sales person that teaches rather than a career trainer. This is a key difference you should consider carefully as sales people are by nature reluctant learners! He have also built a number of businesses from scratch and have a wide commercial understanding way beyond the sales office. In an effort to promote sales as a career choice Stuart have recently written and teach Advanced Sales Apprenticeships.
Stuart can also assist with employee engagement and customer service training initiatives and client references and case studies are available on request.
He is a self confessed Twitter for business addict (name @StuartAllenFCMI) with circa 30,000 followers. In May 2013 I founded #WorcestershireHour as a weekly networking event on Twitter. That event now gets 6/700+ attendees every week and has a supporting website. BBC News featured the event in November last year.
Hear the FULL interview with Stuart Allen. Very informative.
Stuart Allen - Sales Performance Consultant & Trainer, Writer & Conference Speaker
Want to contact or connect with Stuart Allen? Click the links below…
Tim Elliott – Marketing Communications Strategist by trade & a trainer & talker with #TeamTNT
Tim specialises in providing strategies for businesses who want to improve and get better results from social media, marketing and business in general.
He has spent 15 plus years working on and in internet related businesses with the last 5 running his own businesses.
Tim also provides training courses and talks based around social media, business and marketing to inspire and educate business owners and employees to make the most of our fast moving digital and business world.
Hear the FULL interview with Tim Elliott. Filled with excellent insights.
Tim Elliott - Marketing Communications Strategist by trade & a trainer & talker with TNT Training & Talks
Want to contact or connect with Tim Elliott? Click the links below…
This weeks Knowing Your Business show was presented by Ian Gentles and guest presenter Julie Cooper.
Ian Gentles Digital Marketing Specialist based in Banbury Oxfordshire, The founder and Digital Marketing Manager of Knowing Your Business (the business radio show that is a rather useful marketing vehicle with podcasts)
Helps Business towards – increasing their (on and off line) sales and boosting their business reputation.
Deals in the aspect of digital communication strategy concerned with understanding market opportunities, cultivating markets and customers, and generating awareness and demand for product and services.
Often known as somebody who spends at lot of time in online social spaces who also have a deep interest in the spaces where technology, culture and big ideas overlap.
Want to contact or connect with Ian? Click the links below…
- Ian Gentles Digital Marketing Website
- Read Ian Gentles latest blogs about Digital Marketing
- Connect with Ian Gentles Digital Marketing on Google+
- Connect with Ian Gentles on LinkedIn
- Join Ian Gentles on Google+
Julie Cooper is a trainer, coach and author specialising in one to one skills.
Her company, Spring Development (www.springdevelopment.net) offers lively, focused training and development to organisations and individuals that want to flourish and get the best out of their working lives.
Her book, ‘Face to Face in the Workplace: A Handbook of Strategies for Effective Discussions’ has been widely acclaimed, and has featured in The Sunday Times and Guardian Careers . “This Year’s Must Have Book” (HR Director) She understands that busy people need accessible, practical information, which is why her books are packed with instantly usable techniques and tips.
She also coaches other professionals to help them turn their ideas into a book. You can find her books at Amazon or at www.springpublishing.co.uk. Her latest book ‘ Five Steps to Being Heard: How to get your Message Across to the Right Person’ is currently available for free at www.springdevelopment.net
Want to contact or connect with Julie? Click the links below…
- Join in with Julie Cooper and Spring Development on Twitter
- Connect with Julie Cooper on LinkedIn
- Join Julie Cooper on Google+
- Connect with Spring Development on Google+
The Knowing Your Business Show social links
- Join Knowing Your Business on Google+
- Join the Knowing Your Business group on LinkedIn
- Follow Knowing Your Business on Twitter and join in the conversations
- Like Knowing Your Business on Facebook and have a conversation around the topics
- Knowing Your Business on YouTube
Knowing Your Business Show time is every Thursday at 10am until 12pm on Radio Horton.
If you have any questions for our guests or would just like to leave a comment please do.